Patient Service Representative

Job Title: Patient Services Representative

Reports to: Practice Manager

Position Overview:  Patient relations/services for scheduling, financial arrangements, and communication.
 
Primary Job Responsibilities:

• Supports corporate vision and strategy.
• Demonstrate knowledge of effective scheduling.
• Perform all necessary paperwork in business office (i.e., patient charts, Q.A. referrals, appointment cards, welcome brochures, and financial arrangement forms).
• Use proper teletechniques.
• Has ability to identify, reference, and apply insurance coverage and billing.
• Demonstrates knowledge of financial policies and arrangements and presents that knowledge confidently and accurately to the patient.
• Perform basic computer functions.
• Understands and facilitates effective patient flow using the proper callback system.
• Patient/staff rapport - - makes positive contribution to office/group organization. Acts in a professional manner.
• Demonstrates basic knowledge of dental terminology and applies that knowledge for proper scheduling and presentation to the patient.
• Complies with Forward Dental protocols and AAAHC standards.
• Demonstrates good customer service skills.
• Assists office in achieving defined goals.

Education, Training and/or Experience:
6 months on-the-job experience; or High school diploma and demonstrate ability to assume patient services representative responsibilities.