Practice Team Lead

Position Title:  Practice Team Lead

Summary:  Manages the daily business operations of the practice through the development of strong partnership relations with the PC and MSO leaders and staff. Ensures the alignment of the practice with the core purpose and beliefs of the company. Manages the financial performance of the practice. Manages the employee performance and development processes.

Essential Functions of the Position:

• Develops and manages the partnership between the MSO and the PC through the consistent communication of core purpose and beliefs and collaborates with PC leadership to resolve issues in conflict with them.
• Develops, in conjunction with the Director of Operations, the annual operating plan for the practice in accordance with Company financial guidelines to ensure the alignment of the practice with the company's strategic objectives.
• Regularly reviews, interprets and uses financial data including income statements and balance sheets to identify plan shortfalls and opportunities and focuses resources and efforts to these items to ensure plan achievement.
• Fosters strong relationships with the doctors and hygienists to ensure a commitment to productivity objectives, reflects these commitments by developing and revising monthly forecasts and measures actual productivity against plan.
• Manages and reports the practice assets through effective inventory control and AR management to ensure the attainment of inventory turn and effectivity metrics.
• Develops, schedules and maintains the Social Operating System Calendar to foster MSO and PC alignment on key operating plan and practice management objectives.
• Collaborates with PC Doctors to develop clinical training programs and mentoring for clinical staff and follows up on the execution of training to ensure the clinical staff meets the technical  requirements of their positions.
• Manages, directly and through others, the performance management and development of MSO and clinical staff to  ensure the retention, development and performance of employees and a positive working environment.
• Ensures a high level of patient satisfaction by ensuring staff is trained in and delivers service excellence and resolves patient billing and service issues.
• Ensures that the Practice's policies, procedures and processes are in compliance with Dental Practice protocols, state and federal law and regulations and AAAHC accreditation guidelines.
• Performs other similar tasks as necessary to ensure that the practice meets its metrics in support of its strategic objectives.

Knowledge and Experience:

• Requires a bachelor's degree or equivalent experience with at least 2 years of experience in the field.
• Demonstrates knowledge of basic financial concepts, practices, and procedures.

Discretion and Independent Judgment:

• Relies on experience and judgment to establish plans and ensure that teams meet their goals.
• Exercises a degree of creativity and latitude to adapt to changes in business.

Financial Impact:

• Develops annual operating plans with adjusted gross revenue projections of $xx - $xx million.
• Has a direct impact on company profits $xx - $xx million annually.
• Recommends capital expenditures greater than $1,000

People Impact:

• Partners with PC leaders to ensure alignment with company purpose and to obtain commitment to annual operating plan goals.
• Directly impacts the hiring, retention, development and separation of directors, managers and individual contributors.

Physical Requirements:

• Manual dexterity to use computers and other standard office equipment.

Core Values

• Ethical - Adheres to Company's core values during good and bad times

1. Sets the example of ethical behavior and rewards right values
2. Gains the trust of others through truthful communications and honest, constructive feedback

• Relationship - Put people first. A commitment to treat all people with respect and human decency.

1. Relates well to people at all levels inside and outside of the organization
2. Builds constructive and effective relationships
3. Steps up to and resolves conflicts
4. Builds a cohesive leadership team by hiring and developing the best talent
5. Sets and models high performance and behavior standards and holds team members accountable through regular performance review and assessment

• Social Responsibility -  A commitment to act in a responsible manner with total regard to our families, communities and environment.

1. Promotes programs that support community concerns within our market
2. Encourages a healthy balance between work and personal life
3. Demonstrates empathy for the concerns of others within and outside the organization
4. Acts with the customer in mind
5. Establishes and builds relationships built on trust with customers

• Fiscal Responsibility -  An obligation to act in a financially prudent manner for the benefit of our patients, shareholders, affiliates and employees.

1. Advanced business knowledge of strategies and tactics that affect our marketplace
2. Demonstrates bottom line focus in communications and results.
3. Balances financial considerations within total business context to ensure that the deployment of capital will yield short and long term yields consistent with company objectives.
4. Recognizes and communicates the need for initiatives to yield a financial return.

• Excellence - In all that we do, a commitment to achieving the best results.

1. Makes good decisions based on analysis, wisdom, experience and judgment
2. Sought out by others for advice and solutions
3. Solves difficult problems through rigorous analysis, probing of resources and by looking beyond the obvious
4. Manages the creative process of team members and brings creative ideas to the market
5. Pursues everything with energy, drive and a need to finish; meets commitments.
6. Consistently exceeds goals; pushes self and others to excellence.