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Frequently Asked Questions


What if I am having a dental emergency?

Please contact the ForwardDental practice either where you are a patient, or the one closest to your location.

During regular business hours, the ForwardDental team will assess your information and advise you as to the most appropriate next steps.  After business hours, the ForwardDental on-call service will alert the on-call dentist to your situation. The dentist will then contact you for additional information, and to discuss how best to proceed.

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How can I schedule an appointment?

Call any of our 31 locations or request an appointment online.

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How do I find a ForwardDental practice near me?

ForwardDental has 31 dental offices across Wisconsin for your convenience. Visit our Locations page to find the dental clinic nearest you.

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What services do you provide?

ForwardDental offers a variety of dental health services including preventative, restorative and crowns, dentures and teeth whitening. Please look under the Services tab for a detailed listing. Many of our offices offer Pediatric Dentistry specialty services for children.

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Do you provide payment options?

ForwardDental has flexible payment options. If you pay by cash or check on the same day of your appointment, you receive a 5% discount. Senior citizens can receive a 5% discount when paying with cash or check on the same day of their appointment. Discounts cannot be offered when insurance is used. Contact your local ForwardDental office for more details.

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What insurance plans do you accept?

We accept most major dental insurance plans. Please contact the nearest ForwardDental office to ask about your specific insurance provider.  We always recommend verifying your coverage with your insurance provider.

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How will I know if my fillings need to be replaced?

Your dentist can diagnose the need to replace fillings and make treatment recommendations. The materials used in fillings can begin to wear away over time. When this occurs, the filling becomes a trap for plaque and bacteria. In time, a cavity can develop. See your dentist regularly, as recommended, to avoid additional discomfort and damage.

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How can I tell if I lost a filling or cracked a tooth?

From a patient's perspective, similar discomfort or sensation can occur with either situation. The tooth will need to be assessed by a dentist to determine the specific diagnosis. Please call a ForwardDental dental office near you to schedule an appointment or use our online scheduling form.

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What is Zoom! whitening? How does it compare to other forms of whitening?

There are several ways to whiten your teeth. Your local ForwardDental office can help you determine the best whitening method for your unique smile.

The Zoom! whitening system requires just one dental appointment and achieves the same results as tray whitening, but within hours instead of weeks. The average patient's teeth will be about eights shades lighter after the procedure. Zoom! uses whitening gel and a special lamp to increase the effectiveness of the gel by 26%!

Tray whitening uses custom-made trays to fit your teeth. This requires at least two appointments to be fitted for the trays. When the trays are complete, you fill the trays with gel and wear them each night at home for a period of about two weeks. The average patient's teeth will be about eight shades lighter after the procedure.

Various whitening products can be purchased over the counter; however, these products usually cannot get your teeth as white as trays or Zoom! and it often takes much longer to see results. As with all whitening systems or products, results may vary and sensitivity can occur.

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Why do my gums become sensitive and bleed during brushing?

Sensitive, bleeding gums can occur for several reasons - ranging from medical problems or pregnancy, to being overdue for a cleaning, having periodontal (gum) disease or having improper home care (brushing & flossing). A build up of plaque or tartar increases the amount of bacteria in the mouth. This bacteria contributes to swollen gums resulting in bleeding and tenderness. For a proper diagnosis regarding your specific concerns, schedule a dental appointment at the ForwardDental practice nearest you.

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When should I start brushing my baby's teeth?

Start brushing baby teeth as soon as they come in. Use a soft cloth instead of a toothbrush until all of the baby teeth are in. Download our Toothbrushing Instructions for very young children.

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When should I bring my child in for his/her first appointment?

Three years old is a good age to begin bringing your child to the dentist for his/her first dental exam. All of the ForwardDental offices accept and are prepared to treat young children. Please contact a dental practice near you to schedule a "Happy" visit for your child. The purpose of your child's initial visit is to create a trusting and positive experience.

The dental hygienist will see the child, and introduce him/her to the dentist and the dental environment. Next, the hygienist will proceed to counting teeth, polishing teeth and taking pictures (x-rays), if the child is willing and reacting positively. At ForwardDental we want to instill a positive image of the dentist and the dental experience to your child. We also have a pediatric dental specialist on staff at many of our locations to assist in the treatment of very young or apprehensive patients.

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How can I overcome my fear of the dentist?

The first step in overcoming your fear is making an appointment. When making the appointment tell the patient coordinator about your dental fears. We offer Sedation Dentistry in many of our locations for patients who experience significant dental anxiety.  When you come in for your appointment, the staff at ForwardDental will do everything possible to make your experience positive. Take the first step, call ForwardDental today!

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Does ForwardDental have an orthodontist on staff?

ForwardDental works very closely with a number of exceptional orthodontists through Deerwood Orthodontics. Our general dentists use these trained specialists to ensure that our patients have the very best orthodontic treatment. Deerwood Orthodontics can be found in 13 locations throughout Wisconsin -- some are located within the ForwardDental practices.

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Is the office handicapped accessible?

ForwardDental offices are accessible to our disabled patients. Please let us know ahead of time if you would like us to make any special arrangements for you. We want to make your visit as comfortable as possible for you.

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Can my 16 year old bring her 8 year old brother to his appointment?

All patients under the age of eighteen must be accompanied by a parent or legal guardian during an office visit.

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Why don't you list prices?

The pricing for services and procedures varies. The best thing is to come on in, meet the doctor and the rest of the staff, and we can give you an estimate from there. Without an evaluation from the doctor, we are unable to determine what treatment is needed or recommended for your needs. Our prices are very comparable to other providers in the market.

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Can I schedule an appointment for a cleaning only?

Based on your exam, the doctor will be able to diagnose the proper cleaning recommended for you. We offer several types of cleanings to fit your needs and we want to be sure that we allow proper time for the service to be performed.

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Are dental x-rays really necessary?

YES. Many diseases, lesions, and conditions can only be detected with the use of dental radiographs. It is impossible to see directly between the teeth or under the gums or bone without the use of a dental radiograph. Many times the patient has no signs or symptoms of disease. Dental x-rays can detect disease much sooner than the clinical examination alone. This enables the dentist to identify problems early so that pain and extensive, costly treatment can be avoided.

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Are there laws about how often X-rays must be taken?

X-rays are often a part of dental exams, and while there is no statutory direction as to how often a dentist must take X-rays, there is a general liability issue.

Dentists should take X-rays in a "reasonable" time span to justify that he or she didn't disregard patients' oral health care. A dentist isn't legally required to take X-rays every six months or every year, particularly in patients who generally enjoy good oral health. However, if the dentist doesn't take X-rays and something happens, then he or she will be judged by the standards of the profession which indicate that it is proper to use X-rays for diagnostic purposes; it is difficult to do a thorough diagnosis without taking X-rays in reasonable intervals throughout the patient's "lifetime" at the dental office. 

While dental patients have the right to refuse X-rays, the dentists also have the right to set a policy in their office dictating how often they take them for diagnostic purposes. X-rays provide your dentist with a valuable diagnostic tool that helps assess the overall condition of your teeth and their roots, jaw placement and overall composition of your facial bones. 

X-rays help your dentist see diseases of the teeth and surrounding tissue that cannot be seen with a basic visual oral examination and find and treat dental problems early in their development. This can potentially save you money, unnecessary discomfort and maybe even your life. If the dentist has a policy that X-rays are to be taken at a given interval, and the patient refuses, the dentist has the right (although he or she may choose not exercise it) to dismiss the patient from his or her practice. The reason for this is that both the patient and dentist should be comfortable with the dentist/patient relationship and, should there be disagreement on fundamental treatment, then both parties would be better served in an environment where they both are comfortable.  

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How do I schedule an appointment with the oral surgeon, periodontist, endodontist or orthodontist?

To schedule an appointment with a dental specialist, you will need a referral for that specific specialist from your primary dentist. Many of the ForwadDental offices have dental specialists on site.  We are happy to make necessary referrals and assist you with arranging scheduling through Deerwood Orthodontics and Advanced Dental Specialists.

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Do you accept Medicaid/Medicare, BadgerCare etc?

Medicaid and BaderCare are not insurance, it is a state-funded plan.  Unfortunately our office does not work with these programs. We do, however, offer flexible payment plans

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How do I find a dentist who accepts Medicaid, BadgerCare or BadgerCare Plus?

The WDA does not keep a list of dentists who see Medicaid, BadgerCare, BadgerCare Plus or Title XIX patients, but there is a toll-free hot line operated by the state that patients can call. It is the Medicaid/BadgerCare Recipient Hot Line and the number is 800-362-3002. 

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Do you see children?

YES, ForwardDental offices provide complete family dentistry for all ages. Many of our locations have a pediatric dentist on staff.

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Are you accepting new patients?

YES we are! Your initial appointment as a new patient to ForwardDental includes a comprehensive exam, x-rays and a consultation. At the time of the consultation, our staff will go over your treatment plan and payment options and will assist you in scheduling for any future appointments.

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Does ForwardDental use IV Sedation?

IV sedation is available at our Glendale office, and many of our locations offer oral conscious sedation.

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What is the difference between Novocain, Oral Sedation and IV Sedation?

Novocain is a local anesthetic that numbs just a particular area of the mouth. Oral sedation is a conscious sedation where the patient is awake for the procedure and aware of their surroundings, but doesn’t feel or remember anything about the procedure. 

IV dental sedation is the strongest form of sedation but it is a safe and effective treatment for patients with moderate to severe anxiety. The medication is administered directly into a patient's bloodstream, and thus the major advantages of IV sedation are that:

  • It acts quickly to sedate the patient. Oral medications often require an hour or more to take effect.
  • If the patient is not sedated enough during the treatment, the dentist can administer more medication through the IV, and the effect is instantaneous.
  • In addition, the patient will usually have little or no memory of the dental treatment. .

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I’m pregnant; can I come in for a cleaning?

Yes, prior to your first visit, we require that you obtain a release form from your OB/GYN, indicating that you can be seen in a dental office.

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How much will my initial visit be?

The dentist will perform the exam, take a look at the x-rays and recommend a course of treatment that is right for you. Our staff will review pricing information and talk to you about payment options. We can discuss ways to make the treatment affordable for you.

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What are ForwardDental's hours?

Each office will offer you different options in terms of size, staffing levels and hours of operation. You will find that many of our locations offer early morning or evening appointment times -- some Saturday appointments are also available in select locations. We strongly encourage our patients to speak with our staff to determine the hours of service.

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Are ForwardDental's hours flexible?

We know you lead a busy life. Although we will always try to accommodate you to schedule the times that you desire, it's good to remember that popular times will usually be harder to get. Late afternoon and early morning appointments tend to book up quickly in most offices. Our staff will do our best to accommodate your scheduling
needs.

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What if I have to cancel an appointment?

Appointments are sometimes missed due to unavoidable circumstances. We encourage you to call our dental office if you are unable to make a scheduled appointment. Did you know that many dental offices now charge for missed appointments? Not providing advanced notice of a cancellation (our dental offices prefer 24-48 hours notice) might actually end up costing you! To keep your costs down and help the dental office provide the best access to care for everyone, we urge our patients to keep scheduled appointments or call ahead to cancel.

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